Return and Exchange Policies
We take great pride in offering high-quality religious and tabarrukat items, including Zarih replicas, Panja sets, Alams, digital print banners, home Azakhana décor, and other sacred products. Every article is carefully inspected, securely packed, and shipped with the utmost respect.
However, if an issue arises, we are here to support you with a clear and fair return policy that protects both our customers and our brand. Please read the following guidelines carefully to ensure a smooth and transparent process.
Return Conditions
1. Report Damages or Defects Within 3 Days
Since our products include handcrafted items, sensitive materials, metalwork, and delicate religious décor, it is important to inform us of any problems within 3 days of receiving your order.
If your item arrives damaged, broken, defective, or not as shown in the product listing, kindly report the issue immediately. Claims made after 3 days cannot be accepted because courier companies require timely evidence for verification.
2. Photo & Video Proof Is Required
- To process any claim, we require clear proof. Please provide:
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Close-up photos of the defect or damaged area
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A short video if the problem involves breakage or functional issues
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A picture of the outer packaging
- A picture of the shipping label
This helps our team verify the issue, investigate the cause, and file a courier claim. It also ensures fast and fair resolution for you.
3. Product Must Be Unused & in Original Condition
Returns or exchanges can only be accepted if the item is:
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Unused and unwashed
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Free from scratches, stains, dents, or alteration
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Packed in its original box, foam, and protective materials
- Including any accessories, components, or decorative parts that came with the product
Used or mishandled items cannot be returned due to the religious and delicate nature of our products.
4. Wrong Item or Wrong Design Received
If you receive an incorrect product, wrong design, or wrong size, please notify us within 3 days with proof.
We will verify the error and arrange a replacement. If the same item is not available, we will offer store credit or another suitable option.
5. No Returns for Customized or Special-Order Items
Customized, personalized, hand-engraved, or made-to-order religious products (such as custom banners, name inscriptions, or special Zarih sizes) cannot be returned or exchanged unless they arrive damaged or defective.
These products are crafted specifically for your request and cannot be resold.
6. Return Shipping Responsibility
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If the issue is from our side (wrong item, manufacturing defect, damage during transit), we will cover the return or replacement shipping cost.
- If the return is due to personal preference, misunderstanding of size, or change of mind, the customer is responsible for return shipping charges.
7. Exchange Availability Depends on Stock
For items such as Alams, Panjas, Zarihs, and banners, exchange availability depends on stock.
If the item is currently out of stock, we may offer store credit or an alternative similar item.
Frequently Asked Questions (FAQ)
1. How do I request a return or exchange?
Contact our support team within 3 days of receiving your parcel. Include your order number and photo/video proof. Our team will guide you through the steps.
2. What happens if my item arrives damaged?
Send clear photos and a short video. Once verified, we will offer a replacement or store credit.
3. Can I return an item if I simply changed my mind?
Yes, but only if the item is unused and in original packaging. Return shipping will be the customer’s responsibility.
4. Do you provide refunds?
Refunds are granted only if the issue is valid and we are unable to provide a replacement. Otherwise, exchanges or store credit are offered.
5. How long does the return process take?
Once your return is approved and received, processing usually takes 3–7 business days. Refunds may require additional bank-processing time.
6. Are custom religious products returnable?
No. Customized or special-order items are not returnable unless the item arrives damaged.
7. What if I received the wrong design or wrong size?
We will replace it free of charge if the mistake was from our side.
8. What if I report the issue after 3 days?
Late claims cannot be processed, as courier companies and insurance policies require timely proof.